Last Updated on 29th May, 2024

Privacy Policy for Jadu Ride:

At Jadu Ride, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

Information We Collect:

  • Personal Information: When you sign up for Jadu Ride, we may collect personal information such as your name, email address, phone number, and payment information.
  • Usage Information: We collect information about how you use our services, including your ride history, location data, device information, and IP address.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and analyse usage patterns.
  • We collect your phone number when you initiate the registration process on the App. We use an authentication service to send you a one-time password (OTP) via SMS to verify your phone number.

How We Use Your Information:

  • Providing Services: We use your information to provide and improve our services, including facilitating rides, processing payments, and optimising our platform.
  • Communications: We may send you service-related communications, such as ride confirmations and updates, as well as marketing communications about our services.
  • Personalization: We use your information to personalise your experience, such as recommending relevant rides and promotions.
  • Analytics: We analyse usage data to understand how our services are used and to improve user experience and functionality.
  • The sole purpose of collecting your phone number and sending the OTP is to verify your identity and ensure the security of your account during registration.

Data Sharing and Disclosure:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in providing and improving our services.
  • Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or respond to legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention:

  • We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Choices:

  • Account Settings: You can review and update your account information and communication preferences in your account settings.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication.
  • Do Not Track: Our website does not respond to Do Not Track signals.

SMS Privacy Policy for One-Time Password (OTP):

  • This SMS Privacy Policy applies to Short Message Service (SMS) messages sent by Jadu Ride to your phone number during the registration process for our ride-hailing mobile application.
  • Content of SMS Messages: The SMS message will contain the OTP and a brief message reminding you that it is for registration.

Call Masking:

  • Our platform employs advanced call masking technology to safeguard your privacy and that of your driver.
  • During calls facilitated through the app, call masking replaces your actual phone number and the driver's number with temporary ones. This ensures seamless communication without revealing personal information. We do not record or store the content of your call.


  • We implement security measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
  • Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy:

  • Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have collected personal information from a child under 13, please contact us immediately.

Updates to this Privacy Policy:

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Contact Us:

  • If you have any questions, concerns, or complaints about our Privacy Policy or practices, please contact us at info@jaduride.com or call us at 7099008807.

By using Jadu Ride, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.